Field and Support Services to ensure effective Utilisation of the Solution.

Control Center Services

Monitoring of Business Resources and Exception Escalation

Operation of Resource Monitoring Software and Technology

Management of Devices and Coordination of Maintenance

Cloud Hosting and Monitoring Services

Reporting of Operational Activities

Field and Maintenance Services

Installation and On-Site Servicing of Devices

On-site Inspection and Remote Data Collection

Testing, Diagnostics and Repairing of Devices

Maintenance Service Contracts for Devices

Device Customization and OEM Support

Helpdesk and Support Services

Telephone, Email and Chat Helpdesk Services

Issue Ticket Management and Escalation Services

System and Device Maintenance Support

Service Level Agreement

Training and Implementation Services

Training and User Support

Software Setup and Configuration

Software Customization and Development

GIS Locations Creation

Data Creation and Migration